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Mayson

Account Deletion Policy

July 2026

Last updated: July 2026

We're sorry to see you go. This page explains how to delete your Mayson account and what happens to your data.

Before You Delete

Account deletion is permanent and cannot be undone. Before proceeding, please ensure you have:

  • Exported any portfolio data or trade history you wish to keep
  • Cancelled any active DCA plans or automated strategies
  • Disconnected your exchange accounts (Settings → Exchanges)
  • Downloaded any tax reports you may need

What Gets Deleted

Deleted immediately:

  • Your account and login credentials
  • Exchange API keys (securely destroyed)
  • AI conversation history
  • Portfolio alerts and automated strategies
  • Personal settings and preferences
  • Active exchange connections

Retained for legal compliance (anonymised):

  • Trade execution records — retained for 7 years as required by the New Zealand Anti-Money Laundering and Countering Financing of Terrorism Act 2009
  • Transaction and billing history — retained for 7 years for tax and financial reporting purposes
  • KYC verification reference ID — retained for 7 years for AML/CFT audit trail purposes (identity documents are held by Sumsub, not Mayson)
  • Anonymised usage analytics — retained via Google Analytics per GA4's standard retention settings (2 months for the free-tier default)

All retained data is anonymised and used solely for compliance purposes. It is not used for marketing or shared with third parties beyond our legal obligations.

How to Delete Your Account

Option 1: From the app (recommended) Log in → Settings → Account → Delete Account. This is the fastest method and processes within 24 hours.

Option 2: By email Send a request to support@mayson.ai with the subject line "Account Deletion Request" and your registered email address. Processing time: 5–7 business days.

After Deletion

Once your account is deleted:

  • You will receive a confirmation email to your registered address
  • All exchange API keys will be securely destroyed
  • You will no longer be able to log in to Mayson
  • If you wish to use Mayson again in the future, you will need to create a new account and complete onboarding again

Questions?

Contact us at support@mayson.ai or use the in-app support chat.

For information about how we handle your data, please review our Privacy Policy.